Booking Terms and Conditions

TERMS AND CONDITIONS

1.DEFINITIONS

Boutique Beach/Agent/Management – Refers to ‘Boutique Beach Ltd’ Company number 13004458

Guest –the person completing the booking on behalf of the booking party who may also be referred to as ‘the organiser’ or ‘you’. References to and the obligations of the guest apply to all group members / guests of the booking party.

Property – a holiday property marketed by Boutique Beach Ltd

OTA – Online Travel Agency

Owner – the owner of the holiday property

You are responsible for ensuring that other members of your party are aware of the below Terms and Conditions (“these terms”) and that all in your party consent to you agreeing to these terms on their behalf. Bookings made via OTAs may be governed also by the T&C’s of the OTAs; however, these terms shall apply notwithstanding.

2.CHECK IN- CHECK OUT

Check-in is at 3pm and Check-out at 10am.

Our cleaners will arrive at the property for 10am. Delaying the start of a property clean through late check-out will result in the costs associated being passed on to you.

It may be possible for you to request an early check-in or late check-out. Please contact Boutique Beach directly to check if this is possible. A small charge may be payable to Boutique Beach for this service. Late check-out requests 24 hours before departure day will not be possible.

3.GUEST NUMBERS

Unless otherwise agreed with us, the number of guests (adults + children) staying at the property must not exceed the number stated at the time of your booking. No additional guests are permitted. The property can only take the number of guests as specified on the property description.

We reserve the right to make additional charges if unplanned guests arrive.

The reservation amount will not be reduced if some guests cannot attend.

Age Restrictions

We are unable to accept bookings where all members of the party are under the age of 18. We reserve the right to refuse a booking if any member of the party is under the age of 18 and where a legal guardian is not present.

4. DAMAGE DEPOSIT

You must pay a refundable damage deposit as part of the booking process.

The cost of any damage to the property or to any items in and/or at the property caused and/or any service charges incurred by you or any member of your party will be deducted by us from the damage deposit at the end of your stay. If no deductions are required, your damage deposit will be refunded in full to you 14 days after your departure from the property. If the damage deposit is not sufficient to cover any damage caused or service charges incurred by you, you will be responsible for paying us any additional monies required immediately.

Boutique Beach reserves the right to make deductions from your damage deposit for any damage / breakage to the property that happens during your rental period. The majority of guests are very respectful and subsequently it is very rare that we are ever required to make any deductions from damage deposits. Please read the following examples to help ensure that you avoid any unnecessary deductions:

No Smoking: All properties are non-smoking and smoking in the property carries a minimum clean up and/or odour removal fee of £150.
Pets: Only where permission is previously sought and met will pets be allowed in the property. Deductions for additional cleaning will be made where permission has not been granted.
Towels: Deductions will be made where towels are stained including but not limited to for spillages or removal of makeup/fake tan, etc. Please ensure that you bring your own makeup removal towel.
Decorations: We kindly ask that you do not affix decorations to any part of the property for any reason. Damage to the inside of the property due to the use of, e.g., blu-tac or cellotape etc. will result in deposit deductions.
Respect for community You are renting accommodation in a residential setting, so please be considerate of neighbours. Quiet hours are from 10pm onwards.
Parties: No parties, loud gatherings, stag or hen parties are permitted in ANY of our properties as per the booking terms.
Lost Keys: Guest will pay a minimum of £25 for each set of keys lost (prices vary for types of key). If a landlord decides to change the locks as a result of lost keys these costs will be passed onto the guests.
Property Departure: Properties should be left in a tidy manner, with all rubbish removed from the property, washing up completed, dishes put away, fridge/freezer emptied, furniture placed in its original location. Any excessive time needed over and above a standard turnaround clean will be deducted from your deposit.
Check out 10am: Unless a late check-out has been organised the property must be vacated by 10am to allow cleaners to access the property.
Deductions will be made if a property is not vacated on time.

Where the cost of any damage exceeds the security deposit paid, you agree to immediately transfer to Boutique Beach the difference of any monies owed.

Please note it is only on rare occasions that we are required to make necessary deductions from deposits.

5. YOUR CONTRACT

A binding contract comes into existence only after we have sent email confirmation to you following receipt of your deposit payment. If you cancel after paying the deposit our normal cancellation charges will apply.

The contract, these terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the contract, these terms or its subject matter or formation.

We act as agents for the Owner. Therefore, when you make a booking through us the contract to occupy the Property is between you and the Owner.
Bookings cannot be accepted from persons under 18 years of age.
No bookings are valid until confirmed by us in writing (including by email).
Once a booking is confirmed it cannot be changed by you, unless agreed by the Owner, or by us on the Owner’s behalf. If we or the Owner agree to make requested changes to your booking you will be required to pay £25 per change.

Booking Fees, Deposits, Balance Payments

When making a booking you will be required to pay a booking deposit to us which will be clearly identified as part of the overall price you pay. The booking deposit is payable for the service we provide that allows you to book a Property.

We will take payments automatically using the card you register at the time of booking.
We reserve the right (on behalf of the Owner) to cancel your holiday and re-let any holiday where any payment due is more than 7 days’ late. In these circumstances you will not be entitled to any refund.
The booking fee and Deposit are non-refundable unless we are unable to accept the booking on behalf of the Owner or the Property is unavailable at the time of the holiday (please see section 3).
Damage deposits will be returned 12-14 days after your check-out assuming the property is in good order.

Owner unable to make the Property available

If the Owner cannot make the Property available to you for your booking, we will try to find you suitable alternative accommodation or we will arrange a refund from the Owner of all amounts you have paid towards the accommodation cost. The booking deposit may be non-refundable in these circumstances as we will have performed our services to you at the point of booking.

The Cost of your stay

The price of your stay will be confirmed at the time of booking, subject to the correction of errors. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error no later than 5 working days of receipt of your deposit. Should the corrected price be higher than your initial quoted price and you wish to cancel, you may do so free of any cancellation charges.

Guest Cancellations

It is strongly recommended that you take out adequate cancellation / travel insurance. Please read your policy details carefully. It is your responsibility to ensure that any insurance cover is adequate for your particular needs.

If you cancel prior to the holiday arrival date you may be due a partial refund.

The refund will depend on the amount of notice you give us (as agent for the Owner) before the holiday start date.

If a refund is due, we will aim to return the applicable amount within 10-14 working days of cancellation.

If you transfer your booking (a “Transferred Booking”) and then later wish to cancel, the number of days’ notice you will be required to give for cancellation will be the same cancellation terms as per your initial booking.

The terms of cancellation are shown under “Cancellation Policy” on the listing page at the time of booking.

Changes by you

Should you wish to make any changes to your booking, you must notify us by email as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. An administration fee of £25 +VAT will be charged for all amendments to bookings.

Cancellation by you

The terms of cancellation are shown under “Cancellation Policy” on the listing page at the time of booking.

If you have to cancel after the free cancellation period you may be able to reclaim any cancellation charges (less any applicable excess) under the terms of any insurance policy you may have. Claims must be made directly to the insurance company concerned.

Changes and Cancellation by us

Occasionally, we have to make changes to and correct errors on our website descriptions and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.

We will only cancel your holiday if your accommodation is unavailable for reasons beyond our control e.g. maintenance issues or an owner sells the property. We will however attempt to offer you alternative accommodation. If this is not possible or if the alternative accommodation is unacceptable to you, then we will refund all monies paid by you.

We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.

Very rarely, we may be forced by “force majeure” (see below) to change or terminate your stay after arrival but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result.

Force Majeure

We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of force majeure. In these terms, “force majeure” means any event which we or the supplier of the service(s) in question including but not limited to the owner could not, even with all due care, foresee or avoid. Such events may include war or threat of war, pandemics, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

All guests are encouraged to take out adequate travel insurance to protect against any such cancellations.

Personal Injury or death

The guest or members of their party cannot hold the owners or management responsible for personal injury or death sustained or the loss of or damage to any personal belongings during their stay at the property. Use by the tenant of all facilities at the property is at the guest’s risk. You are assumed to have taken out adequate insurance at the time of booking.

Suitability of Property

By booking a property you agree to have made all of the necessary checks and enquiries to ensure that the property is suitable for your requirements. If you have any medical conditions, e.g., asthma, animal allergies, fear of heights etc. you agree to have made all the necessary checks and enquiries to ensure that the property is suitable for your purposes; i.e., allergy sufferers should enquire if a dog friendly property would be suitable for their needs. Please note if you have not made the relevant enquiries and informed Boutique Beach Ltd of your requirements and you find the property not to be suitable for your needs, we will be unable to offer a refund or relocation.

All properties are marketed online with descriptions and photographs, which accurately depict the property condition and location.

All properties are individually owned and as such we are unable to relocate guests from one property to another should you wish to move.

Special Requests and Medical Needs

If you have any special requests, you must advise us at the time of booking and clearly note it in the extra information section of the booking form. Although we will endeavour to meet any reasonable requests we regret we cannot guarantee all requests will be met. Failure to meet any special request will not be a breach of contract on our part. We regret we cannot accept any conditional bookings, i.e., any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

If you or any member of your party has any medical need or disability that may affect your stay, please tell us before you make a booking so that we can advise as to the suitability of your preferred property.

You confirm that you fully understand and agree with the conditions outlined in the ‘Suitability of Property’ section of these terms.

External Factors Affecting Your Stay

When making a booking you are renting the specific dwelling which may be part of a communal building. Boutique Beach and the property owner cannot be held responsible for any external factors outside of their control, which might affect your stay. Such factors might include scaffolding, exterior works to the building, broken down lift, neighbours carrying out building works, the order of the communal hallways, external noise etc. Where possible we will inform guests of any works being undertaken when information is provided to us.

Internet & Entertainment Equipment

We are unable to guarantee that any entertainment systems advertised will not experience technical difficulties during your stay. Boutique Beach will do their utmost to rectify any situations that do occur. We are unable to offer any refunds associated with lack of internet, malfunctioning or missing iPod dock, CD player, DVD Player, Video Player, Games Console or any other electronic communications or entertainment device.

Rights of Entry

We reserve the right to access the property at all reasonable times giving you 24 hours’ notice. In cases of emergency or urgent property maintenance repair we reserve the right to gain access to the property without notice.

Guest responsibilities

You will ensure that you and all guests will:

act responsibly and carefully whilst at the Property, abiding by any property specific house rules and leave the Property, and all things in or at it, in the same state of repair and cleanliness as at the start of the holiday;
report to the Agent any damage or breakages made during the holiday occupancy and pay for damage (wear and tear accepted);
not smoke or vape at the Property nor allow anyone else to smoke or vape at the Property;
not allow more than the maximum number of people
agree to the property rules as advertised at the time of booking and in the booking information provided
not allow any additional guests beyond the original reservation to stay at the property
not allow more than one or two pets (dependent on specific property) to stay at the Property (if pet friendly)
at all times comply with any applicable laws and local or Government guidance, and ensure that no guest or pets (if allowed at the Property) do anything which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance;
not enter the Property before the stated arrival date and time and will leave the Property before the stated departure date and time;
treat people with respect and not act in a way which is abusive, violent, destructive, menacing, or harassing towards an Owner, any member of their team, any member of the community in which the Property is situated, or any of our employees, directors, consultants or other party acting on our behalf;
secure the Property (including all windows and doors) whenever leaving the Property.
Familiarise themselves with the Fire Safety instructions and know what to do in an emergency.

We and the Owner will be entitled to make a reasonable charge where guests have failed to comply with these responsibilities. In serious cases, guests may have to leave the Property early without any compensation or refund.

Guest Behaviour

You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct to us at the time. If you fail to do so, you will be responsible for meeting any legal costs we incur in full in recovering full payment from you.

We expect all guests to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage the reputation and/or goodwill of the owner we are entitled, without prior notice, to terminate the occupation of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. We will have no further responsibility toward such person(s). No refunds will be made, and we will not pay any expenses or costs incurred as a result of the termination.

Serious complaints regarding the behaviour of you and/or your party and specifically any failure to agree to our noise policy below may result in part or full retention of your security deposit.

We kindly ask that you are respectful of neighbours and keep noise to an appropriate level after 10pm. Please be mindful of noise when returning to your property after a late night out. We understand the importance to the owner of having happy neighbours and subsequently take noise complaints very seriously.

Complaints from neighbours due to inappropriate noise levels may result in deductions from your security deposit or you being asked to leave the property. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

Please note that if a director of Boutique Beach has to visit the property due to excessive noise at the property, a call- out fee of £100+VAT per hour including transport time will be charged and you must pay for it out of the security deposit.

6. CLEANING

The property will be cleaned prior to the beginning of every tenancy. In the event of a service or item fault, the tenant must inform the management and a repair / replacement shall be found / fitted within 24 hours where possible and within 3 working days at the maximum.

Should guests have any concern about the cleaning we ask that management are notified upon arrival, and we shall ask the cleaners to return to address any areas of concern. Please note that Boutique Beach do not offer compensation for cleaning complaints, our policy is to address any concerns made to us within the first 24 hours.

7. PETS

Dogs are only allowed at Properties (at an additional charge which will be identified at the time of booking) where this is specifically stated in the Property description.

Assistance dogs are allowed in all Properties however you must notify us of the intended presence of any assistance dogs, prior to making a booking.

If any guest has an allergy to dogs, please be aware that neither our Owners nor we can guarantee that a dog has not stayed in a particular Property. Neither we nor our Owners can accept responsibility for any suffering which may occur as a result of such animals having been present in a Property.

The following dog terms apply:

Dogs must be under strict control at all times while in or at the Property;
Any fouling must be cleared up without delay;
The dog owner must bring the dog’s bed or basket for sleeping in;
Dogs must not be left alone in or at the Property or elsewhere at any time;
Dogs must remain downstairs at all times, not lie on beds or furnishings, and hair must be cleared up before departing;
Dog owners must ensure that their pets are free from parasites and fleas before they occupy the Property. Failure to do so may incur subsequent charges;
Young dogs (e.g. puppies less than 6 months’ old) must be declared to us at the time of booking and authorised by the Owner;
You will be liable for any damage caused by any guest’ dogs. Any damage is to be reported to the Owner (or their representative) immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner’s discretion.

Pets other than dogs may be allowed at the Owner’s discretion. This must be approved prior to making a booking and can be arranged in advance in discussion with Boutique Beach.

If you break these terms, the Owner (including their representative) or we may notify you that you have broken these terms and may cancel the booking and ask that guests leave the Property before the end of the holiday period without compensation, or that they pay an additional reasonable charge.

8. COMPLAINTS PROCEDURE

In the unlikely event that you have a complaint or experience any problems with your stay please follow the procedure below. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify us of the complaint or claim entirely in accordance with this clause and the complaints procedure below.

In the event of an issue, you undertake to do your best to resolve or minimise the issue in order to avoid any prejudices that could result. You agree to give us the necessary time to resolve the problem. Failure to allow sufficient time to rectify an issue will result in your forfeiting your right to any compensation.

Please ensure that you check the property thoroughly upon arrival. Should you notice anything please contact Boutique Beach immediately, and we will work to rectify the situation promptly. We work within office hours and screen calls outside of office hours for emergencies only.

Complaints reported at the end of the stay or after departure will not be taken into consideration and refunds will not be given in such cases.

You have an obligation to look after and properly care for the property during your stay, and delaying the reporting of an issue may cause additional damage to the property, e.g., not reporting a leak could unnecessarily damage the carpets in a property. Damage caused as a direct result of delaying or not reporting a property maintenance issue may result in a deduction from your deposit.

Please note non-emergency issues, e.g. décor, cleaning, faulty entertainment system etc. will not be escalated to the owner at weekends and as such, under these circumstances, if you leave the property prematurely you may not receive a refund. We will deal with all such issues on the next working day.